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  2. Frequently asked questions

What do i do when new arrangements were due to start and haven't?

If you've organised a new collection date or time and somethings gone wrong, we can help.

When you make new arrangements with us for collection, we'll try and start this as soon as possible by contacting our crew right away.

If this has been delayed and you've not been informed, please get in touch with our customer service team on 020 7641 6180 or email us at commercialwaste@westminster.gov.uk.